![]() ![]() Create a skills section with the keywords that are relevant to the employer. Consider both hard (technical) and soft (interpersonal) skills, as well as transferable skills you can use when changing careers or industries. Review the job description and highlight keywords that you have had proven success with in the past. Take a moment to consider which skills make you a great fit for the job. Read more: How To Write a Resume Summary Plus 5 Strong Examples 4. A resume summary is a short statement that uses active language to describe your relevant work experience and skills. ![]() An objective statement quickly explains your career goals and is a good choice for those with limited professional experience, such as recent college or high school graduates. Add a resume summary or objectiveĪfter your contact information, you have the option to include either a resume summary or objective statement. You might also include a link to your online portfolio if you are applying to creative positions, for example. Your name should be highly visible at the top of your resume with a bolded or larger font than the rest of the document, but no more than a 14 point size. You have a choice about whether or not to include your mailing address. Your resume should begin with your name and contact information, including your email address and phone number. Include your name and contact information Related: Resume samples and templates to inspire your next application 2. There's a simplified resume presented with lines and labels for each section. The headline of the image says, "Combination resume" A man sits and works at a desk. The combination resume format is a good option if you have some professional experience, where both skills and work history are equally important. Education Coral Springs University, 2009-2013 Bachelor of Science in Business Administration Tradelot, 2016 Customer Service Representative: Resolved customer inquiries via phone and email, consistently exceeding targets and pioneering processes for better customer satisfaction. Customer referral program: Spearheaded project, increasing customer base by 15% in less than six months. Experience Cloud Clearwater, 2017 Customer Service Manager: Managed customer relationships via phone and email to obtain payments, resolve inquiries, and up-sell programs. Pioneer development of improved system for following up with unsatisfied customers, reducing customer churn by 6%. Service-based Selling Consistently exceeded application targets by 10%+ with innovative up-selling techniques. Achieve 97% average customer satisfaction rating, surpassing team goal by 12%. Complete Resolution Answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders. Reduced average customer representative call time by 90 seconds with intuitive online training. Single-handedly created customer service representative training manual, reducing onboarding process from 8 to 6 weeks. Skills Process Streamlining Created customer service email scripts used across the company to interact with customers. Area of Experience Retail Sales, Data Entry, Microsoft Office, Typing, Complaint resolution, Service-based selling, Fluency in French and Spanish. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Ann Arbor, Michigan 48111-9626 Customer Service Representative with over three years of experience resolving complex, customer inquiries. The left side of the image defines the section of a functional resume. The title of the image is "Functional Resume" and it shows the parts of a functional resume and an example. ![]()
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